How Can I Help?

What can I do as a customer to minimise Covid 19 Risk?

We’re all in this together. We’ve done as much as we can to protect our customers and our colleagues from infection, but everybody needs to play their part.

Part of this is common sense, part is adapting to the “new normal”. The Government has issued guidelines, and in some case firm restrictions, which have an effect on how we all get back to enjoying pubs, restaurants and hotels.

These are the things that you can do to help minimise infection:

  • Firstly, DO NOT visit us if you feel in any way unwell, have a temperature, or display any of the other published symptoms of Coronavirus. This applies if anyone in your household feels unwell or has  symptoms.

  • Book in advance if at all possible and make use of our outside spaces if the weather permits it. We do also have private dining facilities if you feel the need for additional privacy.

  • We’re obliged by the Government to collect names and contact details for the lead member of all groups that visit us. If you’ve booked online then we should have your contact details but please co-operate if we ask for information. We didn’t make these rules!

  • We know it’s difficult but please try to limit visits to the toilets, and respect any signage on capacity restrictions.

  • Wash your hands for at least 20 seconds after visiting a toilet, and make use of the hand sanitiser made available during your visit.

  • Please familiarise yourself with the government’s latest rules on what you can and can’t do currently.
  • Do not visit us in large groups – it’s illegal. If customers do arrive in a large group or attempt to congregate in the pub after arrival, they will be asked to disperse around the pub, if capacity allows, or leave the premises.
  • Keep children seated and to supervise them during toilet visits.

  • Don’t move any tables or other furniture – it’s been placed with a view to ensuring social distancing and pushing tables together, for example, isn’t allowed.

  • Don’t order at the bar if you can avoid it. We will have staff providing table service, which means the team member behind the bar can work in a safe way. If you do need to visit the bar to order, do not stay at the bar after ordering – please take a seat at one of the tables.

  • Please be courteous to our staff. They are getting used to this new way of doing things as well. They didn’t make the rules, and they’re wntitled to be treated with dignity and respect.

  • If you’re visiting  one of our rooms or Lodges, please make yourself familiar with the information and requirements we send out to you by email ahead of your stay. Our service standards will be different during these uncertain times.

  • If you feel unwell at ANY time during your stay with us, seek medical help and self-isolate if necessary. Go back to your main residence as soon as you feel well enough to do so.

  • Contactless payments will be encouraged, with the limit increased to £45 for cards (Apple/Google Pay £100). This will be promoted at the till point.

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